Returns & Exchanges
At Von Riche, we aim to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a seamless 30-day return policy for all unworn and original-condition fashion pieces.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.
- 3.Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
- 4.Receive Your Refund
Once our quality control team inspects your return, a refund will be processed to your original payment method within 5-7 business days.